Privacy Policy

1. Introduction

This Privacy Policy describes how CashSellCar ("CashSellCar," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, request a quote, call us, email us, or interact with our forms. By using our website or submitting information to us, you agree to the practices described in this Policy.

2. Information We Collect

We collect the following categories of information, depending on how you interact with us:

• Contact information: name, phone number, email address, ZIP code, and mailing/pickup address if you provide it.
• Vehicle information: year, make, model, trim, mileage, VIN or license plate (if collected), condition, damage details, title status, and photos (if you choose to share them).
• Communication information: calls, texts, emails, chat, and other messages you exchange with us or our partners.
• Technical information: IP address, browser type, device information, pages visited, referring pages, and similar data collected through cookies, analytics, and (if used) advertising tools.
• Transaction and pickup information: offer details, scheduling, pickup, payment, and related records where applicable.

3. How We Use Information

• Provide free vehicle quotes and respond to your requests.
• Contact you about your vehicle request by phone, text, or email.
• Coordinate offers, pickup, towing, and payment with buyer and towing partners.
• Operate, maintain, and improve our website and services.
• Detect, prevent, and address fraud and security issues.
• Comply with legal obligations and enforce our terms.
• Conduct marketing and remarketing where permitted by law.

4. How We Share Information

We may share your information with:

• Trusted buyer partners who provide or fulfill offers for your vehicle.
• Towing and pickup partners who coordinate and complete vehicle pickup.
• Service providers who support our business, such as website hosting, lead and form tools, customer-relationship and spreadsheet tools, email and SMS providers, analytics, and (if used) advertising platforms.
• Legal and compliance recipients when required to respond to lawful requests, protect our rights, or comply with applicable law.
• A successor entity in connection with a merger, acquisition, financing, or sale of all or part of the business.

5. Calls, Texts, and Emails

By submitting a form or otherwise contacting CashSellCar, you agree that CashSellCar and its partners may contact you by phone, SMS/text message, or email about your vehicle request, including by automated technology where permitted by law. Consent is not required as a condition of any purchase. Message and data rates may apply. Message frequency may vary. You can reply STOP to opt out of text messages at any time, or reply HELP for help. You may also unsubscribe from marketing emails using the link in those emails.

6. Cookies and Tracking

Our website may use cookies and similar technologies to operate the site, remember your preferences, measure performance, and—where applicable—support analytics, conversion tracking, and remarketing. You can control or disable cookies through your browser settings; note that some features may not work properly if cookies are disabled.

7. Advertising and Analytics

We may use third-party analytics and advertising services to understand how visitors use our website and to measure and improve our marketing. If and when these services are active, they may set cookies or collect usage data subject to their own privacy policies. Where we use a specific analytics or advertising provider (for example, a website analytics tool or an advertising platform), that provider's data practices and any opt-out tools they offer will apply. If you would like to know which providers are currently in use, please contact us.

8. Privacy Rights

Depending on your state of residence, you may have certain privacy rights, which may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of marketing communications.
• Request data portability, where applicable.
• Opt out of certain sharing of personal information for targeted advertising, and exercise other rights provided to residents of California and other U.S. states with applicable privacy laws.

To make a request, contact us using the details in Section 14. We will respond consistent with applicable law and may need to verify your identity before acting on your request. You will not be discriminated against for exercising your rights.

9. Children's Privacy

Our website is not intended for children under 18, and our service is for users who can legally sell a vehicle. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us so we can take appropriate action.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee 100% security.

11. Data Retention

We retain information for as long as needed to provide quotes and services, operate our business, resolve disputes, prevent fraud, and comply with legal, tax, and recordkeeping obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

12. Third-Party Links

Our website may contain links to third-party websites and services that we do not control. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and post the updated version on this page. Your continued use of the website after changes are posted means you accept the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

• Phone: 1-844-512-0697
• Email: contact@cashsellcar.com
• Office: 3601 Kernan Blvd S, Jacksonville, FL 32224
• Online: cashsellcar.com/contact-us
• Hours: 8:00 AM – 8:00 PM, 7 days a week